Support Company
Business IT Solutions For the Greater Winona, Twin Cities, and Western Wisconsin Businesses
Your Neighborhood IT Department
Braden Peterson
IT Support Technician
Becky Adank
Finance & Administrative Coordinator
Muhammad Akhtar
Director of Technology Success
Kelsey Campobasso
Director of Technology Services
Ben Adank
President & CEO
Nicki Adank
Vice President, Admin & Finance
Alex Murphy
Director of Business Development
Andy McNeill
IT Systems Engineer
Ben Ross
Senior Account Executive
Why Businesses Choose Itechra
100% Fast Response Guaranteed
Itechra guarantees that our Help Desk will pick up the phone within 90 seconds or we'll take $100 off your bill.
We Talk Like You Do
The Itechra team is trained in active listening and we avoid talking "geek speak" to our clients.
Itechra Protects Your Business
Your systems will be protected from ransomware and cybersecurity attacks.
90-Day Money Back Guarantee
If, for some reason you are not a raving fan of our support, we have a 90-day money back guarantee for the services you paid for.
Client Success Stories
"Want to commend your company for the outstanding job you've done for us. For many years I taught sales and customer service in corporations around the world.”
The cornerstone of our service is our Strategic Roadmap
Sustainability Budget
Everyone has IT equipment that has a target replacement date and estimated replacement value. We use this information to create a 5 year sustainability budget so that our clients can plan for technology purchases to maintain what they already have.
Alignment Projects
Industry standards and best practices are constantly evolving. That's why we do regular technology alignment visits and identify areas that are no longer in compliance with industry standards and best practices.
Business Priorities
We take input from our clients (such as expanding or needing new technology) and then identify the technology needed to support that business priority. That goes on the map.
If You’ve Been Dealing with IT Challenges, You’re Not Alone
Ben Adank
President & CEO
Itechra is Here to Help.
From 2000, we set out to solve what was then a major problem for small businesses: having difficulty keeping up with their IT needs. We noticed that large corporations often had multiple employees specializing in different aspects of the industry and realized this approach could work well also among smaller organizations who might not be able to sustain such teams, but still require help managing an oversized workload.
We provide a single resource for all your IT issues.
Let us assure you that we place our priority on client relationships, not on turning a high profit. We’re here to maximize your current IT infrastructure, not drain your bank account. We’ll likely even lower your IT costs rather than raise them.
Call (507) 454-2475 today to schedule your appointment. We’re ready to start important IT conversations with businesses just like yours.
Don't Settle for Less
When You Need More from Your IT Partner
Schedule an Appointment Today
What Makes Itechra Solutions Different? We Take a Personal Approach to IT Support
Clients Love Us
Customer support is our top priority. We do what we say that we are going to do while maintaining fair, transparent pricing. We even have over 96% "great" ratings with our customers.
The IT Risk Assessment
A constantly evolving checklist to ensure that client systems are as stable and consistent as they can be.
Transparent Billing
All items are detailed, so it is clear what you are paying for.
Communication
Client satisfaction and communication are key. Quarterly business reviews and client satisfaction meetings ensure services are meeting expectations.
Availability
Our team is well equipped to support your IT environment remotely. Local resources are available for site visits in the event of a serious issue that requires extra support.
Managed IT Support is Everything You Need "Day to Day
Some other providers don't include things like new PC deployments and system upgrades.
Our Services
Managed IT Services
We’ll manage all of your IT services for a flat-rate fee.
Co-Managed IT Services
Have your own in-house IT? We’ll help them do an even better job.
Cloud Computing
Never worry again about losing your data in the event of any disaster.
VoIP Services
We'll make sure your communication needs are met.
Network Cabling
Flexible communication technology and high-speed networks.
IT Projects
Have an upcoming cloud migration or office move? Let us help.
Avoid the Headache of Managing Your IT Internally
Managed IT
Our managed IT services offerings give your business everything it needs to leverage modern technology to your advantage. No Hassle, No Hidden Costs.
At Itechra, we've designed our managed services offerings to give businesses like yours the benefits of having your own in-house IT department - at a fraction of the cost and with none of the headaches that normally come with it. Everything you require to leverage modern technology to your advantage - from help desk support to vendor management, backups to disaster recovery - is all provided with a fixed, predictable monthly cost.
IT Projects
Need help with an upcoming project? Let's work together to get it done on time and on budget.
At Itechra, we understand you need dependable support you can turn to - not someone who you have difficulty even getting on the phone. We offer a wide range of project and consulting services for you to choose from, whether you're looking for a major infrastructure upgrade, strategic IT planning or something far smaller in scale, we've got the experience and expertise to help.
What Clients Say About Us
Enroll in Our Email Course and Learn the Basics of Exceptional IT
If you've never experienced Exceptional IT, knowing what to look for isn't always clear. We've created a course to help business leaders learn what IT should be. In this course, you'll learn:
When outsourcing IT is the right move versus managing tasks internally.
What an Exceptional IT security program looks like.
How to turn IT into a powerful vehicle for growth to increase productivity, automate smartly, and reduce overhead.
Business Technology Insights
Welcome to the iTechra blog, your go-to source for the latest insights and innovations in technology solutions. Stay informed with expert tips, industry updates, and practical advice to help your business thrive in the digital age
Frequently Asked Questions
Periodic hardware failures and new or updated software are common. Although not considered maintenance, we include handling these situations alongside general maintenance, and they are included in our services.
It's important that you report any issues as soon as possible so we can help resolve them. You can either report them yourself or have your employees reach out to us directly. Either way, we'll be able to help resolve the issue quickly and efficiently. You'll never have to worry about hidden fees or unexpected charges with us.
Our IT support services are designed to cater to a wide range of industries, thanks to our diverse portfolio of customers. We understand that each industry has unique IT challenges and requirements. We take pride in our ability to adapt our solutions to meet these specific needs, ensuring that all of our clients receive top-tier support tailored to their industry's demands.
Not at all. Our IT services are designed to support businesses of all sizes, from small startups to large corporations. Whether you're a small business looking to streamline your operations or a mid-sized company needing robust IT infrastructure, we offer solutions that scale with your needs. We believe that every business, regardless of size, deserves access to reliable and efficient IT services to help them thrive.
As a leading provider of proactive cybersecurity solutions, we are committed to helping our clients stay one step ahead of the latest threats. Our comprehensive monitoring and detection capabilities provide early warning of potential attacks, allowing our clients to take preventive action before it is too late.
In addition to our proactive monitoring solutions, we also offer a full range of vulnerability scans, intrusion detection, and network security services. Our team of security experts are constantly monitoring the latest threats and developments in the cybersecurity landscape, so you can be confident that your business is always protected.
Our Headquarters
Don’t settle for less
Get More From Your IT Partner
Spend less time on IT problems and more time growing your business. Let’s get to know each other and determine how our partnership could grow. With us on your side, develop customized security plans, stronger communication strategies, and a better plan for the future.
Call our business managed IT services department directly at (507) 454-2475 or simply fill out this form and we will get in touch with you to set up a getting-to-know-you introductory phone call.