Itechra: Blog


Are Your Employees Reporting Security Issues Quickly Enough?

Ensuring your team reports security issues swiftly is crucial for your business, though it may only sometimes be top of mind. While you might rely on numerous security tools, your employees remain your first defense, indispensable for spotting and reporting threats.

Consider this scenario: an employee receives a suspicious email from a supposed trusted supplier. This phishing attempt, where a cybercriminal masquerades as a legitimate entity to steal data, could lead to a significant data breach if ignored.

Alarmingly, less than 10% of employees report phishing emails. Why? They might not grasp its importance, fear repercussions if mistaken, or assume someone else’s responsibility. Previous negative experiences with security mistakes can also discourage reporting.

The core issue is often a need for more understanding. Employees might not recognize security threats or know the importance of reporting them. Effective education is critical, but it should be engaging and practical. It should use real-life examples and scenarios to demonstrate how a small issue can snowball into a major problem if not reported promptly.

Simulate phishing attacks to show the potential consequences and stress that every team member plays a vital role in maintaining security.

Even motivated employees can be deterred by a complicated reporting process. Simplify this process with easy-access buttons or quick links on your company’s intranet. Regular reminders and clear instructions can also help. When employees report issues, provide immediate feedback—a simple thank you or acknowledgment can encourage future vigilance.

Cultivating a positive reporting culture is essential. If employees fear judgment or punishment, they’ll remain silent. Leaders should model open communication by sharing their experiences with reporting issues. This openness from the top can encourage everyone else to do the same.

Consider appointing security champions within different departments. These individuals can support their peers and make the reporting process less intimidating. To keep security top of mind, keep it a regular topic of conversation.

Celebrate the learning opportunities from reported incidents. Share success stories where reporting helped avert disaster, which educates and motivates your team to stay alert and report suspicious activities.

By making it easy and rewarding for employees to report security issues, you protect your business and foster a more engaged and proactive workforce. Encourage open communication and continuous learning, and avoid shaming mistakes. The quicker problems are reported, the easier and cheaper they are to resolve, ensuring your business remains secure and thriving.

This is a service we regularly provide. If you need assistance, feel free to get in touch.

Itechra Team

Itechra Team

From 2000, we set out to solve what was then a major problem for small businesses: having difficulty keeping up with their IT needs. We noticed that large corporations often had multiple employees specializing in different aspects of the industry and realized this approach could work well also among smaller organizations who might not be able to sustain such teams, but still require help managing an oversized workload. We provide a single resource for all your IT issues.